In-app path
Open GoldenSimp, go to Account, then choose Delete account in the Session section.
Support
Delete Your Account
GoldenSimp supports both in-app account deletion and deletion requests by email if you no longer have access to the app.
Email path
Send your request to contact@webcracy.com.
Logs
Security and server logs may remain for up to 3 months.
Company
Webcracy SNC, Via Arbigo 7, 6616 Losone, Switzerland.
1. Delete your account in the app
- Sign in to your GoldenSimp account.
- Open Account.
- Go to the Session section.
- Tap Delete account and confirm the deletion prompt.
In-app deletion is intended to permanently delete the account and associated data described below.
2. Delete your account by email
If you cannot access the app, email
contact@webcracy.com
with the subject line Delete my GoldenSimp account.
To help us process the request safely, include:
- Your GoldenSimp username, if known
- The email address connected to the account
- Any additional information needed to verify ownership if you no longer have app access
3. What is deleted
When an account deletion is processed, GoldenSimp is designed to delete the account and associated data such as:
- Profile data, including email, username, optional phone number, and account settings
- Friendship records, friend requests, workspace memberships, and direct invite records connected to the account
- Incident reports where the deleted account is the reporter or the target
- Comments and votes created by the deleted account
- Push notification device registrations associated with the deleted account
- Any workspace where the deleted account is the only remaining member
4. What may remain temporarily
- Basic server and security logs may remain for up to 3 months.
- Short-lived technical records used for session handling, request protection, or legal compliance may remain for their normal retention window.
- We may retain limited information if necessary to comply with law, resolve a dispute, or document that a deletion request was completed.
5. Timing and verification
In-app deletion is intended to act immediately after confirmation. Email-based deletion requests are handled within a reasonable time after we verify that the requester controls the account.
If you used Apple or Google sign-in, or if you changed email address recently, we may ask for extra verification before completing the request.
6. Questions
If you have questions about deletion or your data, contact contact@webcracy.com.